Return and Refund Policy
Effective Date: October 01, 2025
At My Positive Plate, we strive to provide high-quality digital products designed to support your nutrition journey. Since our products are digital and delivered instantly after purchase, they are non-returnable and non-refundable. Please read our policy carefully before completing your purchase.
Digital Products (PDFs and Downloads)
- All sales of digital products (including PDFs, e-books, and other downloadable resources) are final.
- Once your order is confirmed and the files are delivered, we cannot offer cancellations, refunds, or exchanges.
- By purchasing our digital products, you acknowledge that you gain immediate access to the content and waive your right to a refund under applicable consumer laws related to digital goods.
Exceptions
Refunds may only be considered in the following circumstances:
- You were charged more than once for the same product due to a technical error.
- You did not receive the product after payment (and our team is unable to resolve the issue after you contact us).
In such cases, please contact us within 7 days of purchase at info@mypositiveplate.com, including your order details. We will review your request and, if eligible, issue a refund to your original payment method.
Support and Assistance
If you experience any issues with downloading or accessing your files, please reach out to our support team. We are happy to help resolve technical difficulties to ensure you receive your purchased product.
Contact Us
If you have questions about our Return and Refund Policy, please contact us at: info@mypositiveplate.com